Refund policy

We respect the rights of our customers and understand that sometimes a purchase may not fully meet expectations. If you purchased goods on our website, you have the right to withdraw from the contract without providing a reason within 14 days of receiving the goods. To process your refund, the goods must be returned in their original condition and packaging. We will refund the money for the returned goods within 14 days from the date we receive your notice of withdrawal from the contract. Please note that there are certain exceptions to the right of withdrawal, such as for goods customized according to your requirements or goods used beyond what is necessary to verify their nature, characteristics, and functionality.

To successfully return your goods, please follow these steps:

1. Prepare the goods: Ensure the product is in its original packaging, disassembled, and free from signs of use.
2. Contact customer support: Inform us of your intention to return the goods. You can contact us via email at info@fleysen.com or by phone at +420 734 772 809 (Monday - Friday, 8:00 AM - 2:00 PM).
3. Arrange shipping: The return shipping must be organized by the customer. Ensure the goods are securely packed to prevent damage during transit.
4. Send the goods: After confirmation from our customer support, send the goods to our address:

Fleysen s.r.o.
Průmyslová 278
351 35 Plesná
Czech Republic
+420 734 772 809
info@fleysen.com

The goods must be delivered by 2:00 PM.

Once we receive the returned goods and inspect their condition, we will refund the money for the product to your account as soon as possible.